Authorized Dealer Information

AUTHORIZED · MAP-PROTECTED · WARRANTY-BACKED

Authorized Dealer. Direct From the Manufacturer.

Every product we sell ships with the full manufacturer warranty, MAP-protected pricing, and direct manufacturer support — never gray market.

Why this matters. Buying from an authorized dealer is the difference between a 10-year warranty that's actually honored and a $30 burner you have to pay out-of-pocket for because the gray-market seller no longer exists. The savings are not real. Read why below.

OUR AUTHORIZED BRANDS

Three American Manufacturers

MADE IN USA · POMONA, CA · SINCE 1980

Cal Flame

Cal Flame manufactures BBQ islands, outdoor fireplaces, fire pit tables, and outdoor entertainment centers in Pomona, California. We carry the full Cal Flame line — Patio Series, Escape Series, and Platinum Series BBQ islands; outdoor fireplaces; fire pit tables; G-Series, P-Series, Convection, and Top Gun built-in grills; and 30+ BBQ island accessories.

Cal Flame Dealer Page

PROFESSIONAL-GRADE · HUNTINGTON BEACH, CA · SINCE 1995

Summerset Professional Grills

Summerset, manufactured by AMD Direct Inc., makes professional-grade built-in grills, BBQ accessories, outdoor refrigeration, and outdoor kitchen components. We carry the Quest, Sizzler PRO, TRL Pro, and flagship Alturi grill lines, plus pizza ovens, vent hoods, side burners, refrigeration, and the complete component catalog.

Summerset Dealer Page

WEATHER-RATED OUTDOOR FURNITURE · NEW JERSEY

HomeRoots

HomeRoots offers weather-rated outdoor furniture including sectionals, daybeds, dining sets, fire pit and ice bucket combinations, bar chairs, and patio sofas. Built with HDPE all-weather wicker, powder-coated aluminum, and UV-resistant cushions for year-round outdoor use.

HomeRoots Dealer Page

THE REAL DIFFERENCE

Authorized vs. Gray Market

AUTHORIZED DEALERS (US)

Direct relationship with the manufacturer
MAP-protected pricing
Full manufacturer warranty
Replacement parts and tech support
U.S.-based customer service

GRAY-MARKET SELLERS

Buys product through unauthorized channels
Warranty typically void
If something fails, you're on your own
Replacement parts may be unavailable
Offshore or unreachable customer service

THE MATH

Save $300 today. Pay $800 in three years.

That's how gray market actually works on a $4,000 fire pit. The discount you saw at checkout becomes the replacement-burner bill you didn't.

Verify Our Authorization

Call our brand partners directly to confirm Upscale Home HQ is an authorized dealer.

CAL FLAME

800-225-7727

SUMMERSET (AMD DIRECT)

714-966-9330

HOMEROOTS

201-885-7093

Questions? support@upscalehomehq.com · (857) 353-8060