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Authorized Dealer Information
AUTHORIZED · MAP-PROTECTED · WARRANTY-BACKED
Authorized Dealer. Direct From the Manufacturer.
Every product we sell ships with the full manufacturer warranty, MAP-protected pricing, and direct manufacturer support — never gray market.
Why this matters. Buying from an authorized dealer is the difference between a 10-year warranty that's actually honored and a $30 burner you have to pay out-of-pocket for because the gray-market seller no longer exists. The savings are not real.
OUR AUTHORIZED BRANDS
The manufacturers we're authorized to sell.
MADE IN USA · POMONA, CA · SINCE 1980
Cal Flame
Cal Flame manufactures BBQ islands, outdoor fireplaces, fire pit tables, and outdoor entertainment centers in Pomona, California. We carry the full Cal Flame line — Patio Series, Escape Series, and Platinum Series BBQ islands; outdoor fireplaces; fire pit tables; G-Series, P-Series, Convection, and Top Gun built-in grills; and 30+ BBQ island accessories.
Cal Flame Dealer PagePROFESSIONAL-GRADE · HUNTINGTON BEACH, CA · SINCE 1995
Summerset Professional Grills
Summerset, manufactured by AMD Direct Inc., makes professional-grade built-in grills, BBQ accessories, outdoor refrigeration, and outdoor kitchen components. Quest, Sizzler PRO, TRL Pro, and flagship Alturi lines, plus pizza ovens, vent hoods, side burners, refrigeration, and the complete component catalog.
Summerset Dealer PageMADE IN USA · BOHEMIA, NY · GOLD STANDARD WARRANTY
American Made Grills
American Made Grills manufactures commercial-grade built-in gas grills in Bohemia, New York. Estate and Ovation Hybrid Series in 304 stainless with red-brass burners, halogen cooking lights, and the Gold Standard lifetime warranty. Sourced through our F&C Distributors dealer account.
Shop American Made GrillsPREMIUM CAST CONCRETE + PORCELAIN · CORONA, CA
Elementi Fire / Modeno (via Ocean Rock USA)
Elementi and Modeno fire pits and fire tables are hand-cast concrete and marble porcelain feature pieces from Ocean Rock USA in Corona, California. Boulder, Metropolis, Hampton, and Elementi Plus Marble Porcelain lines carry MAP-protected pricing with a 3-strike enforcement policy. Every unit ships freight-direct from the Corona warehouse with a 30-day return window.
Shop Elementi FireBI-COASTAL QUICK-SHIP · CA + PA WAREHOUSES
Harmonia Living
Modern outdoor furniture warehoused on both coasts — California and Pennsylvania. Powder-coated aluminum and Grade-A teak frames, HDPE all-weather wicker, and American-made cushions in Sunbrella, Outdura, and Revolution performance fabrics with a 5-year fade warranty. District, Arden, Urbana, Alto, Muse, Ando, Avion, Beja, Caldas, Classic Aluminum, and Pacifica collections.
Shop Harmonia LivingWEATHER-RATED OUTDOOR FURNITURE · NEW JERSEY
HomeRoots
HomeRoots offers weather-rated outdoor furniture including sectionals, daybeds, dining sets, fire pit and ice bucket combinations, bar chairs, and patio sofas. Built with HDPE all-weather wicker, powder-coated aluminum, and UV-resistant cushions for year-round outdoor use.
HomeRoots Dealer PageTHE REAL DIFFERENCE
Authorized vs. Gray Market
AUTHORIZED DEALERS (US) Direct relationship with the manufacturer
MAP-protected pricing
Full manufacturer warranty
Replacement parts and tech support
U.S.-based customer service
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GRAY-MARKET SELLERS Buys product through unauthorized channels
Warranty typically void
If something fails, you're on your own
Replacement parts may be unavailable
Offshore or unreachable customer service
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THE MATH
Save $300 today. Pay $800 in three years.
That's how gray market actually works on a $4,000 fire pit. The discount you saw at checkout becomes the replacement-burner bill you didn't.
How our authorizations work
Our Cal Flame authorization runs through Lloyd's Material Supply Co., an official Cal Flame distribution partner. Summerset ships direct from AMD Direct Inc. HomeRoots and Harmonia Living ship direct from their U.S. warehouses.
American Made Grills is sourced through F&C Distributors — an authorized U.S. distributor for that manufacturer. Elementi Fire and Modeno ship through Ocean Rock USA in Corona, California — the authorized U.S. distributor for both brands.
Every unit ships direct with full manufacturer warranty routed through the brand itself. Want proof before you buy? Call the manufacturer directly and ask about Upscale Home HQ.
Verify Our Authorization
Call our brand partners directly to confirm Upscale Home HQ is an authorized dealer. For American Made Grills, Elementi Fire, and Harmonia Living, email us and we'll send written authorization confirmation the same business day.
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CAL FLAME 800-225-7727 |
SUMMERSET (AMD DIRECT) 714-966-9330 |
Questions? Email support@upscalehomehq.com — we reply within one business day.