Authorized Dealer Information

AUTHORIZED · MAP-PROTECTED · WARRANTY-BACKED

Authorized Dealer. Direct From the Manufacturer.

Every product we sell ships with the full manufacturer warranty, MAP-protected pricing, and direct manufacturer support — never gray market.

Why this matters. Buying from an authorized dealer is the difference between a 10-year warranty that's actually honored and a $30 burner you have to pay out-of-pocket for because the gray-market seller no longer exists. The savings are not real.

OUR AUTHORIZED BRANDS

Six manufacturers. Two authorized channels.

MADE IN USA · POMONA, CA · SINCE 1980

Cal Flame

Cal Flame manufactures BBQ islands, outdoor fireplaces, fire pit tables, and outdoor entertainment centers in Pomona, California. We carry the full Cal Flame line — Patio Series, Escape Series, and Platinum Series BBQ islands; outdoor fireplaces; fire pit tables; G-Series, P-Series, Convection, and Top Gun built-in grills; and 30+ BBQ island accessories.

Cal Flame Dealer Page

PROFESSIONAL-GRADE · HUNTINGTON BEACH, CA · SINCE 1995

Summerset Professional Grills

Summerset, manufactured by AMD Direct Inc., makes professional-grade built-in grills, BBQ accessories, outdoor refrigeration, and outdoor kitchen components. Quest, Sizzler PRO, TRL Pro, and flagship Alturi lines, plus pizza ovens, vent hoods, side burners, refrigeration, and the complete component catalog.

Summerset Dealer Page

MADE IN USA · BOHEMIA, NY · GOLD STANDARD WARRANTY

American Made Grills

American Made Grills manufactures commercial-grade built-in gas grills in Bohemia, New York. Estate and Ovation Hybrid Series in 304 stainless with red-brass burners, halogen cooking lights, and the Gold Standard lifetime warranty. Sourced through our F&C Distributors dealer account.

Shop American Made Grills

OUTDOOR FIREPLACES · 304 STAINLESS · LED ACCENT

Napoleon

Clean-face outdoor gas fireplaces from Napoleon's Galaxy Series — 50", 62", and 74" firebox widths. 304 stainless construction, custom LED color modes, and optional heat and exhaust management for enclosed patios. Sourced through our F&C Distributors dealer account.

Shop Napoleon Fireplaces

BI-COASTAL QUICK-SHIP · CA + PA WAREHOUSES

Harmonia Living

Modern outdoor furniture warehoused on both coasts — California and Pennsylvania. Powder-coated aluminum and Grade-A teak frames, HDPE all-weather wicker, and American-made cushions in Sunbrella, Outdura, and Revolution performance fabrics with a 5-year fade warranty. District, Arden, Urbana, Alto, Muse, Ando, Avion, Beja, Caldas, Classic Aluminum, and Pacifica collections.

Shop Harmonia Living

WEATHER-RATED OUTDOOR FURNITURE · NEW JERSEY

HomeRoots

HomeRoots offers weather-rated outdoor furniture including sectionals, daybeds, dining sets, fire pit and ice bucket combinations, bar chairs, and patio sofas. Built with HDPE all-weather wicker, powder-coated aluminum, and UV-resistant cushions for year-round outdoor use.

HomeRoots Dealer Page

THE REAL DIFFERENCE

Authorized vs. Gray Market

AUTHORIZED DEALERS (US)

Direct relationship with the manufacturer
MAP-protected pricing
Full manufacturer warranty
Replacement parts and tech support
U.S.-based customer service

GRAY-MARKET SELLERS

Buys product through unauthorized channels
Warranty typically void
If something fails, you're on your own
Replacement parts may be unavailable
Offshore or unreachable customer service

THE MATH

Save $300 today. Pay $800 in three years.

That's how gray market actually works on a $4,000 fire pit. The discount you saw at checkout becomes the replacement-burner bill you didn't.

How our authorizations work

Our Cal Flame, Cal Spas, and Cal Saunas authorization runs through Lloyd's Material Supply Co., an official Cal Flame distribution partner. Summerset ships direct from AMD Direct Inc. HomeRoots and Harmonia Living ship direct from their U.S. warehouses.

American Made Grills and Napoleon are sourced through F&C Distributors — an authorized U.S. distributor for both manufacturers. Every unit ships direct with full manufacturer warranty routed through the brand itself. Want proof before you buy? Call the manufacturer directly and ask about Upscale Home HQ.

Verify Our Authorization

Call our brand partners directly to confirm Upscale Home HQ is an authorized dealer.

CAL FLAME

800-225-7727

SUMMERSET (AMD DIRECT)

714-966-9330

AMG / NAPOLEON (F&C)

757-704-1776

Questions? support@upscalehomehq.com · (857) 353-8060