Who are you and where are you based?

Upscale Home HQ is a U.S.-based authorized dealer for premium outdoor-living brands — Cal Flame, Summerset Professional Grills, American Made Grills, Elementi Fire, Modeno, Harmonia Living, and HomeRoots. We focus exclusively on premium outdoor living — BBQ islands, grills, fire features, patio furniture, and cast-concrete fire tables. No bedroom, bathroom, or general home goods. Just outdoor, done well.

Which brands do you carry?

Cal Flame (built-in grills + BBQ islands, Pomona CA), Summerset Professional Grills (grills + refrigeration + storage, Huntington Beach CA), American Made Grills (Estate + Ovation Hybrid built-in grills, Bohemia NY), Elementi Fire and sister brand Modeno (cast concrete + marble porcelain fire tables, Corona CA), Harmonia Living (modern outdoor furniture, 11 collections), and HomeRoots (weather-rated outdoor furniture). Cal Flame, Summerset, HomeRoots, and Harmonia are direct-authorized. AMG is sourced through F&C Distributors, and Elementi Fire / Modeno through Ocean Rock USA — both authorized U.S. distribution partners. Brand showroom

Are you actually authorized?

Yes for every brand. Our Cal Flame authorization runs through Lloyd's Material Supply Co., Cal Flame's authorized distribution partner — verifiable with Cal Flame at 800-225-7727. We're direct-authorized for Summerset, HomeRoots, and Harmonia Living. American Made Grills is sourced through F&C Distributors. Elementi Fire and Modeno are sourced through Ocean Rock USA in Corona, California. Authorization confirmation available on request. This means full warranty support, MAP-protected pricing, and real parts access for the lifetime of the product. Why this matters

Do you have a physical showroom?

We're online-only, which is how we keep prices sharp. We connect you with the manufacturer's network of nearby physical showrooms if you want to see a product in person before buying.

Why buy from you instead of Amazon or Wayfair?

Three reasons. (1) We're authorized — they often aren't, which means warranty issues. (2) We answer emails with people who know the products, not call-center scripts. (3) Freight is quoted up front at checkout, so there are no surprise charges after you pay. More detail

What payment methods do you accept?

All major credit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, Shop Pay, plus Shop Pay Installments. Financing is available to qualified buyers — your exact rate shows before you commit. Financing details

Can I cancel or change my order?

Yes, if it hasn't shipped yet. Email us within 24 hours and we'll cancel with no charge. Once the manufacturer cuts a release order, cancellation may incur a restocking fee — typically 25% on built-to-order items like Cal Flame BBQ islands and Elementi Fire tables.

Do you charge sales tax?

Sales tax is calculated based on your shipping state and applied at checkout per state law. Resellers and tax-exempt buyers can email us before checkout to apply exemption.

Do you price match?

Yes — against any other authorized dealer's published price, at or above MAP. Send us the link, we verify the seller is authorized and the item is in stock, and we match it. We don't match gray-market or unauthorized resellers, and we never advertise below MAP. Full policy

Are there any hidden fees?

No. Freight is calculated and shown at checkout before you pay — nothing is added afterward. The price you see at checkout is the price you pay, plus any state sales tax. Optional white-glove delivery is the only add-on, and it's clearly priced separately.

Where do you ship?

Continental U.S. (lower 48 states). Alaska, Hawaii, and U.S. territories — contact us for a custom freight quote. We don't currently ship internationally.

How much does shipping cost?

Freight is quoted at checkout based on your product and delivery address, so you see the exact cost before you pay — no surprise charges afterward. Standard freight is curbside. White-glove delivery is an optional upgrade, priced separately.

How long does shipping take?

Depends on the product. HomeRoots: 5-10 business days. Harmonia Living: typically 5-10 business days because their bi-coastal warehouses (California + Pennsylvania) put your order on a truck near you. Summerset grills (in stock): 2-3 weeks. Cal Flame grills: 2-4 weeks. American Made Grills (via F&C Distributors): 2-4 weeks. Elementi Fire and Modeno (via Ocean Rock USA): typically 1-3 weeks freight-direct from Corona, California. Made-to-order islands are quoted per build — your order confirmation gives the timeline for your exact model. Full lead time table

What if my item arrives damaged?

Document it BEFORE you sign the delivery receipt: photograph all sides of the crate, note damage on the BOL, then email us within 24 hours with photos. We file the freight claim and coordinate the replacement. Signing 'clean' without inspecting essentially voids freight claim eligibility — don't do this. Elementi Fire specifically requires damage claims within 24 hours of delivery with photos of the product, packaging materials, and exterior box or crate.

Will the carrier bring it inside or assemble it?

Standard freight is curbside only — the driver brings it to your driveway. For inside placement, light assembly, and packaging removal, add white-glove delivery at checkout. Pricing

Natural gas vs liquid propane — which should I get?

If you have a natural gas line at the install location, choose NG — you'll never run out and you'll save money long-term. No NG hookup? Choose LP (liquid propane) and use a 20-lb tank. The grill itself is configured at the factory — NG and LP aren't interchangeable without a conversion kit.

Can I customize a Cal Flame BBQ island?

Yes — lots of customization options on color, finish (stucco/stone/tile), and component layout. The product page lists standard configurations; if you want something different, email us with your spec and we'll get a custom quote from Cal Flame within 48 hours.

What's the difference between G-Series and P-Series Cal Flame grills?

G-Series is the entry-level line, built in 430 stainless. P-Series uses 304 stainless with cast stainless burners and independent igniter switches. Full comparison

What is American Made Grills, and how does it compare to Summerset?

American Made Grills is a commercial-grade built-in grill line manufactured in Bohemia, New York. The Estate and Ovation Hybrid Series use 304 stainless bodies with red-brass burners and carry the Gold Standard Lifetime warranty. Compared to Summerset, AMG leans a bit heavier on the commercial-kitchen aesthetic and is East Coast-manufactured. Both are excellent premium built-ins. If you're not sure which to pick, start a free spec and we'll compare side by side. Shop AMG

What do you carry from Elementi Fire and Modeno?

Hand-cast concrete and marble porcelain fire pit tables from Ocean Rock USA in Corona, California. Boulder, Metropolis, Hampton, Granville, Sonoma, and the Elementi Plus Marble Porcelain line. Sister brand Modeno covers the compact round tables and fire bowls. Every unit ships freight-direct from the Corona warehouse. MAP-protected pricing with a 30-day return window and 24-hour damage claim window. Shop Elementi Fire · Shop Modeno

Tell me about Harmonia Living.

Modern outdoor furniture across 11 collections — District, Arden, Urbana, Alto, Muse, Ando, Avion, Beja, Caldas, Classic Aluminum, and Pacifica. Powder-coated aluminum and Grade-A teak frames, HDPE all-weather wicker, and American-made cushions in Sunbrella, Outdura, and Revolution performance fabrics. Bi-coastal warehousing (California + Pennsylvania) means most orders ship in 5-10 business days from the warehouse nearest you. 5-year frame + 5-year fade warranty. Shop Harmonia Living

Do you offer design help?

Yes — free. Send us your space dimensions, fuel type, budget, and how you'll use it. We come back with a complete spec'd build (grill, sink, fridge, fire feature) sized to your space. Zero pressure, no obligation. Free Spec Service

What warranty comes with my purchase?

Cal Flame: 10 years on the structure, stainless burners and V-Grates; 3 years on flame tamers and warming rack; 1 year on gas valves and other parts-list components. Summerset: Gold Standard Lifetime on burners and cooking grates. American Made Grills: Gold Standard Lifetime, 100% non-prorated, on cast burners, cooking grates, and stainless housings. Harmonia Living: 5-year frame + 5-year fade warranty on cushions. HomeRoots: 1-year manufacturer warranty. Elementi Fire / Modeno: per manufacturer published terms, with a 30-day return window and 24-hour damage claim window through Ocean Rock USA. All warranties are honored because we're authorized dealers. Full warranty details

How do I file a warranty claim?

Email us with your order number and a description plus photos of the issue. We coordinate with the manufacturer's warranty department and ship replacement parts directly. You don't deal with the manufacturer or the distributor — we handle it.

Can I return my order if I change my mind?

Returns are evaluated case-by-case for unused, uninstalled items in original packaging — within 30 days. Built-to-order Cal Flame BBQ islands are non-returnable once the manufacturer begins production. Elementi Fire and Modeno returns follow the same 30-day window with a 25% restocking fee on change-of-mind returns; the item must be new, unused, in original packaging, and not assembled. Full return policy

What if a part breaks 3 years later?

Email us. As an authorized dealer, we have direct access to the manufacturer's parts department — burners, valves, knobs, ignitions, glass panels, gaskets. Most parts are still available 10+ years after purchase.

Can you ship to multiple addresses for builder or contractor projects?

Yes — common for builders and contractors doing multiple installs. Email us with the order details and ship-to addresses; we coordinate with the manufacturer for split fulfillment.

Do you offer install support?

We don't physically install, but we provide install specs, gas line requirements, electrical specs, and venting requirements for everything we sell — plus email support during your install if you hit a snag. We work with builders and licensed gas pros across the country and can usually point you to local recommendations.

Do you offer multi-project quoting?

For builders and pool contractors with multiple builds in the pipeline, email us with the project list and timeline. We'll work with the manufacturers on coordinated production scheduling and project-level quoting.