Contact Upscale Home HQ

REAL PEOPLE · NO CHATBOTS · FAST RESPONSE

Get in touch.

Real people who actually know the products. Most emails answered within 2 hours during business hours.

Product questions, quotes, spec help, order updates, damage claims.

AVG RESPONSE: UNDER 2 HRS (BUSINESS HOURS)

FREE SPEC SERVICE

Send your dimensions, budget, and fuel type. We come back with two or three complete configurations.

BACK WITHIN ONE BUSINESS DAY

HOURS

Mon–Fri: 9am–4pm EST
Sat–Sun: Closed

AFTER HOURS? EMAIL — WE REPLY FIRST THING

WHAT WE CAN HELP WITH

FREE SPEC SERVICE

Tell us your space, budget, fuel type — we send back a complete build plan. Zero pressure.

CUSTOM QUOTES

Multi-piece builds, bundle pricing, trade discounts. Send what you're after and we'll price it.

PRICE MATCH

Found it cheaper at another authorized dealer? Send us the link — we match the price.

ORDER STATUS

Tracking updates, delivery scheduling, freight questions. We'll chase the carrier so you don't have to.

TRADE & DESIGNER

Builders, landscapers, designers — pricing program available. Email with “Trade Program” in the subject.

RETURNS & DAMAGE

Item arrived damaged? Document it before signing. Email us with photos — we handle the freight claim.

BEFORE YOU EMAIL — SAVE A ROUND-TRIP

If you include these upfront, we can usually answer in one reply instead of three:

Order questions: Order number (UH-#####) and the issue
Spec help: Space dimensions, fuel type (NG or LP), budget range, indoor/outdoor
Quote requests: Product name or SKU, quantity, ship-to ZIP
Damage claims: Photos of the damage AND the box BEFORE you unpacked further
Price match: Direct link to the competing authorized-dealer listing

AUTHORIZED DEALER

Cal Flame · Summerset · Harmonia Living · Elementi Fire · American Made Grills · HomeRoots

FREIGHT

Quoted at checkout

FULL WARRANTY

Manufacturer-backed

U.S. SUPPORT

No outsourcing

Email a sentence describing your project. We'll come back with a real plan, real pricing, and zero sales pressure.