Contact Upscale Home HQ

REAL PEOPLE · NO CHATBOTS · FAST RESPONSE

Get In Touch

Real people who actually know the products. Most emails answered within 2 hours during business hours.

📧

Email

Best for product questions, quotes, spec help, order updates.

support@upscalehomehq.com →

Avg response: under 2 hrs (business hours)

📞

Phone

Best for complex builds, order changes, urgent issues.

(857) 353-8060 →

Talk to a real person, not a phone tree

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Hours

Mon–Fri: 9 AM – 6 PM EST

Saturday: 10 AM – 4 PM EST

Sunday: Closed

After hours? Email us — we reply first thing.

What We Can Help You With

🛠️ Free Spec Service

Tell us your space, budget, fuel type — we send back a complete build plan. Zero pressure.

💰 Custom Quotes

Multi-piece builds, bundle pricing, trade discounts. Send what you're after, we'll price it.

🔍 Price Match

Found it cheaper at another authorized dealer? Send us the link — we match the price.

📦 Order Status

Tracking updates, delivery scheduling, freight questions. We'll chase the carrier so you don't have to.

🏗️ Trade & Designer

Builders, landscapers, designers — pricing program available. Apply via our Trade Program page.

↩️ Returns & Damage

Item arrived damaged? Document it before signing. Email us with photos — we handle the freight claim.

📋 Before You Email — Save Yourself a Round-Trip

If you include these upfront, we can usually answer in one reply instead of three:

  • Order questions: Order number (UH-#####) and the issue
  • Spec help: Space dimensions, fuel type (NG or LP), budget range, indoor/outdoor
  • Quote requests: Product name or SKU, quantity, ship-to ZIP
  • Damage claims: Photos of the damage AND the box BEFORE you unpacked further
  • Price match: Direct link to the competing authorized-dealer listing
✅
Authorized Dealer
Cal Flame · Summerset · HomeRoots
🚚
Free Freight
On every order
🛡️
Full Warranty
Manufacturer-backed
🇺🇸
U.S. Support
No outsourcing

Ready to Build?

Email a sentence describing your project. We'll come back with a real plan, real pricing, and zero sales pressure.