Delivery & White-Glove Service

Freight & Delivery

How your order arrives — and what to expect.

Big outdoor pieces ship by freight, not a parcel van. Here is exactly how it works so there are no surprises on delivery day.

Lead time

Most in-stock items ship within a few business days. Built-to-order pieces (many hot tubs and premium islands) are made after you order, then shipped — typically a couple of weeks door to door. Your confirmation and our team will give you the timeline for your exact model.

Curbside vs. white-glove

Curbside freight — the carrier brings your order to the end of your driveway on a liftgate truck. You handle final placement. Included free.

White-glove delivery — where available, the crew brings the piece to its spot and removes the packaging. Ask us if white-glove is available for your model and address.

Delivery day checklist

Clear the path and the placement area. Have a second set of hands ready for curbside deliveries. And most important: inspect before you sign. Note any visible damage on the delivery receipt and photograph it — that protects your claim.

Upscale Home HQ is an authorized dealer. Delivery options and lead times vary by manufacturer, model, and address; your order confirmation and our team will confirm the specifics for your purchase.