Track Your Order | Shipping Lead Times & Delivery Info

📦 SHIPPING & TRACKING

Track Your Order

Lead times, tracking info, and exactly what to expect on delivery day. Bookmark this page — we get into the details.

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Already Got Tracking?

Check the email we sent. Click the carrier link — it goes straight to live tracking.

Lost the link? Email us
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No Email Yet?

Check spam first. Then check the lead time table below — some items ship in 5–10 days, some are 4–6 weeks.

View lead times
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Need a Real Person?

Call us during business hours. We'll pull your order while you're on the line.

(857) 353-8060

How Tracking Works

1

Order Confirmation

Within minutes of checkout. Confirms what you bought, your address, total paid.

2

Processing

1–2 business days. We send your order to the manufacturer or warehouse and they prepare it.

3

Ships Out

You get a tracking email with carrier name and tracking number. Live updates from there.

4

Delivery

Carrier calls you to schedule (freight items). Standard items dropped at door.

Lead Times by Brand & Product

PRODUCT TYPE PROCESSING TRANSIT TOTAL
HomeRoots Furniture & Fire Pits 1–2 days 5–7 days 5–10 business days
Summerset Grills (in stock) 2–3 days 7–10 days 2–3 weeks
Cal Flame Grills (in stock) 3–5 days 7–10 days 2–4 weeks
Cal Flame BBQ Islands (made-to-order) 4–5 weeks 7–10 days 5–6 weeks
Cal Flame Fire Pit Tables 2–3 weeks 7–10 days 3–4 weeks
Cal Flame Fireplaces 3–4 weeks 7–10 days 4–5 weeks
Bundles Per slowest item 7–10 days Ships together when ready

Delivery Day — What to Expect

SMALL ITEMS

Standard Ground (FedEx / UPS)

Anything under ~150 lbs ships standard ground. Driver leaves at door, no signature required unless specified.

What ships this way:

Cocktail Center, Hibachi grill, Beer Tap, accessories, smaller fire pits, refrigerators under 150 lbs.

FREIGHT ITEMS · MOST COMMON

Curbside Freight (LTL)

For BBQ islands, large grills, fire pit tables, fireplaces, large furniture sets. Carrier calls you 24–48 hrs before to schedule a 4-hour delivery window.

⚠️ IMPORTANT — Inspect before signing:

Photograph ALL sides of the crate before opening. Note any damage on the BOL (bill of lading) BEFORE the driver leaves. Once you sign "clean," freight claims are nearly impossible.

UPGRADE · OPTIONAL

White-Glove Delivery

Add-on service for premium installs. Two delivery pros bring it inside, place it where you want it, remove packaging, haul away debris.

Includes:

Inside placement, light assembly, packaging removal, debris haul-away.

View pricing & details →

📸 The Damage-Inspection Checklist (Read Before Signing)

Most freight damage is hidden. Most customers sign "clean" without looking, then can't claim later. This 60-second checklist saves hundreds in disputes:

  1. Take photos of every side of the crate / pallet before the driver opens or leaves.
  2. Open one corner if possible. Look for crushed boxes inside the crate.
  3. Note any damage on the BOL with the words: "Crate damaged — inspecting contents."
  4. If damage is visible: refuse the shipment OR sign "DAMAGED — will inspect." Both protect you.
  5. Email us within 24 hours with photos. We'll file the freight claim and re-ship the damaged item.

Signing "clean" then finding damage = no claim. Don't do this.

Common Tracking Issues

Tracking shows "Label Created" but no movement?

Carrier hasn't picked it up yet. Normal for 1–2 business days. If it's been 4+ days, email us — we'll chase the warehouse.

No tracking email after 5 days?

Check spam folder, then check the lead time table above — some Cal Flame items genuinely take 4–6 weeks. If your item should've shipped, email us.

Carrier hasn't called to schedule freight delivery?

They typically call once the truck is at the local terminal — usually 1–2 days before delivery. If it's been 3+ days since "out for delivery" without contact, call us with your tracking number.

Need to change your delivery address?

Email us ASAP — we can usually change it BEFORE shipment leaves the warehouse. Once it's in transit, address changes incur fees from the carrier.

Need to delay your delivery?

Once the carrier calls to schedule, you can ask for a later date. Most carriers hold for 5–10 days free; longer holds may have a storage fee. Email us if you need help coordinating.

Still Have a Question About Your Order?

Don't wait — we'd rather hear from you than have you wonder. Email us with your order number and we'll come back fast.