Track Your Order | Shipping Lead Times & Delivery Info

SHIPPING & TRACKING

Track your order.

Lead times, tracking info, and exactly what to expect on delivery day. Bookmark this page — we get into the details.

ALREADY GOT TRACKING?

Check the email we sent. Click the carrier link — it goes straight to live tracking.

Lost the link? Email us

NO EMAIL YET?

Check spam first. Then check the lead time table below — some items ship in 5–10 days, some are 4–6 weeks.

View lead times

NEED A REAL PERSON?

Email us with your order number. We pull the order, chase the carrier, and reply within one business day.

Email Us

HOW TRACKING WORKS

Four milestones.

STEP 01

Order Confirmation

Within minutes of checkout. Confirms what you bought, your address, total paid.

STEP 02

Processing

1–2 business days. We send your order to the manufacturer or warehouse and they prepare it.

STEP 03

Ships Out

You get a tracking email with carrier name and tracking number. Live updates from there.

STEP 04

Delivery

Carrier calls you to schedule (freight items). Standard items dropped at door.

LEAD TIMES BY PRODUCT

How long each brand takes.

PRODUCT TYPE PROCESSING TRANSIT TOTAL
HomeRoots Furniture & Fire Pits 1–2 days 5–7 days 5–10 business days
Harmonia Living Furniture (bi-coastal) 1–2 days 5–7 days 5–10 business days
Elementi Fire & Modeno (via Ocean Rock USA) 2–3 days 5–10 days 1–3 weeks
Summerset Grills (in stock) 2–3 days 7–10 days 2–3 weeks
American Made Grills (via F&C Distributors) 3–5 days 7–10 days 2–4 weeks
Cal Flame Grills (in stock) 3–5 days 7–10 days 2–4 weeks
Cal Flame BBQ Islands (made-to-order) 4–5 weeks 7–10 days 5–6 weeks
Cal Flame Fire Pit Tables 2–3 weeks 7–10 days 3–4 weeks
Cal Flame Fireplaces 3–4 weeks 7–10 days 4–5 weeks
Multi-item orders Per slowest item 7–10 days Ships together when ready

DELIVERY DAY

What to expect on the truck.

SMALL ITEMS

Standard Ground

FedEx or UPS. Anything under ~150 lbs ships standard ground. Driver leaves at door, no signature required unless specified.

Examples: Cocktail centers, hibachi grills, beer taps, accessories, smaller fire pits, small refrigerators.

FREIGHT ITEMS · MOST COMMON

Curbside Freight (LTL)

For BBQ islands, large grills, fire pit tables, fireplaces, large furniture sets. Carrier calls you 24–48 hrs before to schedule a 4-hour delivery window.

Important: Photograph all sides of the crate before opening. Note damage on the BOL before the driver leaves. Signing "clean" makes freight claims nearly impossible.

OPTIONAL UPGRADE

White-Glove Delivery

Add-on service for premium installs. Two delivery pros bring it inside, place it where you want it, remove packaging, haul away debris.

View pricing & details

THE DAMAGE-INSPECTION CHECKLIST

60 seconds that save hundreds.

Most freight damage is hidden. Most customers sign "clean" without looking, then can't claim later. Read this before the truck arrives.

  1. Take photos of every side of the crate or pallet before the driver opens or leaves.
  2. Open one corner if possible. Look for crushed boxes inside the crate.
  3. Note any damage on the BOL with the words: "Crate damaged — inspecting contents."
  4. If damage is visible: refuse the shipment OR sign "DAMAGED — will inspect." Both protect you.
  5. Email us within 24 hours with photos. We'll file the freight claim and coordinate the replacement.

Signing "clean" then finding damage = no claim. Don't do this.

COMMON TRACKING ISSUES

Five things people ask us about.

Tracking shows "Label Created" but no movement?

Carrier hasn't picked it up yet. Normal for 1–2 business days. If it's been 4+ days, email us — we'll chase the warehouse.

No tracking email after 5 days?

Check spam folder, then check the lead time table above — some Cal Flame items genuinely take 4–6 weeks. If your item should've shipped, email us.

Carrier hasn't called to schedule freight delivery?

They typically call once the truck is at the local terminal — usually 1–2 days before delivery. If it's been 3+ days since "out for delivery" without contact, email us your tracking number and we'll chase it.

Need to change your delivery address?

Email us ASAP — we can usually change it BEFORE shipment leaves the warehouse. Once it's in transit, address changes incur fees from the carrier.

Need to delay your delivery?

Once the carrier calls to schedule, you can ask for a later date. Most carriers hold for 5–10 days free; longer holds may have a storage fee. Email us if you need help coordinating.

STILL HAVE A QUESTION?

Ask us directly.

Don't wait — we'd rather hear from you than have you wonder. Email us with your order number and we'll come back fast.

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