Free Shipping on Orders Over $1,200
Privacy Policy
Privacy Policy
Effective Date: May 3, 2026
1. Introduction
Upscale Home HQ ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit upscalehomehq.com.
By using our site, you acknowledge that you have read and understood this policy.
2. Information We Collect
We collect personal information when you:
- Visit or browse our site
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact customer service
- Apply to our Trade Program
Information we collect may include:
- Full name
- Email address
- Shipping and billing addresses
- Phone number
- Payment details (processed securely via PCI-compliant payment providers — we don't store full card numbers)
- Browsing and device data (IP address, browser, pages visited)
3. How We Use Your Information
- Process and fulfill your orders
- Communicate about your order, including shipping and delivery updates
- Provide customer service
- Send marketing emails (only with your consent — you can unsubscribe at any time)
- Improve our site and product offerings
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We share information only with:
- Suppliers and freight carriers — for order fulfillment and delivery
- Payment processors (Shopify Payments, Affirm, Klarna) — to handle transactions securely
- Analytics and email providers (Google Analytics, Klaviyo) — under strict data-handling agreements
- Authorities — only when required by law
5. Cookies & Tracking
We use cookies and tracking technologies to maintain your shopping cart, personalize your experience, and analyze site usage. See our Cookie Policy for details.
6. Data Security
We use SSL encryption, secure servers, and restricted access to protect your data. While we take reasonable steps to safeguard your information, no internet transmission is 100% secure.
7. Data Retention
We retain your personal information only as long as necessary to fulfill orders, provide service, and meet legal/tax obligations.
8. Your Rights
Depending on your location, you may have the right to:
- Access or request a copy of your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Receive your data in a portable format
To exercise any of these rights, email support@upscalehomehq.com with the subject "Privacy Request". We respond within 30 days.
9. California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we have collected and the right to opt out of any "sale" of personal information. We do not sell personal information.
10. Children's Privacy
Our site is not directed to children under 13. We do not knowingly collect personal information from minors. If we learn we've collected information from a minor, we'll delete it promptly.
11. International Users
Our site is hosted in the United States. If you access our site from outside the U.S., your information may be transferred to and processed in the U.S.
12. External Links
Our site may contain links to third-party sites. We're not responsible for their privacy practices. Review their privacy policies independently.
13. Updates to This Policy
We may update this policy periodically. The Effective Date at the top will reflect the most recent change. Continued use of our site after changes constitutes acceptance.
14. Contact
Questions about this Privacy Policy?