Accessibility Statement

Effective Date: August 7, 2026

Our Commitment

Upscale Home HQ is committed to making our website accessible to everyone, including people with disabilities. We work toward compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA — the international standard for web accessibility — and we continuously improve the user experience for everyone.

What We're Doing

We continuously review our site with these accessibility goals in mind:

Clear navigation and consistent page structure
Descriptive alt text on product images
Sufficient color contrast between text and background
Keyboard-navigable menus, filters, and checkout forms
Screen-reader-friendly page markup
Text alternatives for non-text content wherever practical
Descriptive link and button labels

Ongoing Effort

Accessibility is a continuous process. We routinely audit our site and address issues as they are identified. If any part of our site is not accessible to you, we want to know so we can fix it.

Report an Accessibility Issue

If you experience an accessibility barrier on our site — a menu that won't respond to your keyboard, a color you can't read, an image without alt text, a form that traps your focus — please contact us:

Email support@upscalehomehq.com — we reply within one business day.

We aim to respond within one business day and resolve accessibility issues within a reasonable time frame. When you report an issue, please include:

The URL of the page where you encountered the barrier
A brief description of the issue
The device, browser, and assistive technology you were using (if applicable)

Alternative Ways to Order

If you have difficulty completing an order on our website for any reason, email support@upscalehomehq.com with the products you're interested in and your delivery ZIP code. We will build the order for you, confirm pricing and freight in writing, and send a secure checkout link you can complete however works best for you. There is no additional cost for this, and we will work at whatever pace suits you.

Third-Party Content

Our site may include content or tools provided by third parties — manufacturer product images, embedded videos, payment processors, chat widgets. We work with our vendors to encourage accessible content but cannot guarantee accessibility of all third-party elements.

Contact

Trevor C. Select LLC (DBA Upscale Home HQ)
418 Broadway, STE R
Albany, NY 12207
United States

Email support@upscalehomehq.com — we reply within one business day.