Price Match Guarantee | Authorized Dealer Pricing

NO FINE PRINT · AUTHORIZED DEALER PRICING

Price match guarantee.

Find the same product from another authorized dealer at a lower advertised price? We'll match it.

FOUR STEPS

How it works.

STEP 01

Find the Lower Price

From another authorized dealer — same model, configuration, brand-new condition.

STEP 02

Email Us

support@upscalehomehq.com with the link or screenshot.

STEP 03

We Verify

Within one business day. Fast turnaround.

STEP 04

Match & Ship Free

If it qualifies, we match the price — same as our standard offer.

THE RULES

What qualifies. What doesn't.

WHAT QUALIFIES

  • Same exact product (SKU, configuration, fuel type)
  • Same brand-new condition — no clearance, refurbished, open-box
  • Sold by an authorized dealer for that brand
  • Price publicly advertised on their website — no gated quotes
  • Product in stock at competitor at time of request

WHAT DOESN'T QUALIFY

  • Gray-market sellers (Amazon 3rd party, eBay, AliExpress)
  • Unauthorized dealers (verify with manufacturer)
  • Bundled deals as a package
  • Member-only pricing (Costco, Sam's Club)
  • One-time auction or clearance prices
  • Custom-quoted prices not on a public website

WHY WE DON'T BEAT GRAY-MARKET PRICES

A cheaper price often isn't cheaper at all.

If you found the same Cal Flame fire pit on Amazon for 30% less, that seller is almost certainly a gray-market reseller — buying through unauthorized channels and selling without manufacturer authorization.

The savings sound good until something fails. Every brand we carry — Cal Flame, Summerset, Cal Spas, American Made Grills, Napoleon, HomeRoots, and Harmonia Living — voids warranty coverage on gray-market purchases. When a $400 burner fails in year 3, the customer eats the cost.

That's why we'll match any other authorized dealer's price — and why we won't try to beat gray-market sellers. We'd rather lose the sale than send you down that road.

VERIFY A COMPETITOR

Call the manufacturer directly.

Any of the following brands will confirm on the phone whether a seller is authorized.

CAL FLAME

800-225-7727

SUMMERSET

714-966-9330

AMG / NAPOLEON (F&C)

757-704-1776