Price Match Guarantee | Authorized Dealer Pricing

NO FINE PRINT · AUTHORIZED DEALER PRICING

Price match guarantee.

Find the same product from another authorized dealer at a lower advertised price? We'll match it.

FOUR STEPS

How it works.

STEP 01

Find the Lower Price

From another authorized dealer — same model, configuration, brand-new condition.

STEP 02

Email Us

support@upscalehomehq.com with the link or screenshot.

STEP 03

We Verify

Within one business day. Fast turnaround.

STEP 04

We Match It

If it qualifies, we match the price and send you a checkout link.

THE RULES

What qualifies. What doesn't.

WHAT QUALIFIES

  • Same exact product (SKU, configuration, fuel type)
  • Same brand-new condition — no clearance, refurbished, open-box
  • Sold by an authorized dealer for that brand
  • Price publicly advertised on their website — no gated quotes
  • Price at or above the manufacturer's MAP
  • Product in stock at competitor at time of request

WHAT DOESN'T QUALIFY

  • Gray-market sellers (Amazon 3rd party, eBay, AliExpress)
  • Unauthorized dealers (verify with manufacturer)
  • Any price below the manufacturer's MAP
  • Bundled deals as a package
  • Member-only pricing (Costco, Sam's Club)
  • One-time auction or clearance prices
  • Custom-quoted prices not on a public website

WHY WE DON'T BEAT GRAY-MARKET PRICES

A cheaper price often isn't cheaper at all.

If you found the same Cal Flame fire pit on Amazon for 30% less, that seller is almost certainly a gray-market reseller — buying through unauthorized channels and selling without manufacturer authorization.

The savings sound good until something fails. Every brand we carry — Cal Flame, Summerset, American Made Grills, Elementi Fire, HomeRoots, and Harmonia Living — voids warranty coverage on gray-market purchases. When a $400 burner fails in year 3, the customer eats the cost.

That's why we'll match any other authorized dealer's price — and why we won't try to beat gray-market sellers. We'd rather lose the sale than send you down that road.

VERIFY A COMPETITOR

Call the manufacturer directly.

Either brand below will confirm on the phone whether a seller is authorized.

CAL FLAME

800-225-7727

SUMMERSET (AMD DIRECT)

714-966-9330

Questions?

Send us the competing listing and we'll come back within one business day.

Email Us