Billing Terms & Conditions

Last updated: August 7, 2026

Order Acceptance & Limitations

Upscale Home HQ reserves the right to refuse, limit, or cancel any order at our sole discretion. This includes orders that appear to be placed by the same customer, the same payment method, the same account, or using the same billing and/or shipping address.

If we make any changes to or cancel an order, we will notify you using the email address provided at checkout.

Pricing & Payment

All prices are listed in U.S. Dollars (USD)
Prices may change without notice
Payment is processed at the time the order is placed
You agree to provide current, complete, and accurate purchase and account information

Pricing Errors

If a product is listed at an incorrect price due to typographical error or system misinformation, we reserve the right to refuse or cancel orders placed at the incorrect price, even after order confirmation. We will notify you of any such cancellation and issue a full refund.

MAP-Protected Pricing

As an authorized dealer for Cal Flame, Summerset, and other premium brands, our pricing complies with each brand's Minimum Advertised Price (MAP) policy. Our advertised prices reflect the manufacturer's minimum advertised price, and we do not advertise below it. We also honor our price match guarantee against any other authorized dealer's published price at or above MAP.

Authorized Charges

By submitting an order, you authorize Upscale Home HQ to charge your selected payment method for the total order amount, including taxes and any applicable fees. You confirm that the payment method is yours or that you have authorization to use it.

Refused Shipments

If you refuse delivery of a shipment that is not damaged or defective, you will be responsible for the cost of return freight and may be subject to a 25% restocking fee per our Returns & Refunds Policy.

Chargebacks

If you have a concern about a charge, contact us first at support@upscalehomehq.com. We resolve nearly all billing concerns directly, usually within one business day. Initiating a chargeback without first contacting us may result in account suspension.

Questions?

Email support@upscalehomehq.com — we reply within one business day.